HLS endocrinology is a private practice dedicated to providing personalized care for patients and their loved ones. Discussing and understanding financial and patient responsibilities is an important step in our partnership and one that helps to ensure an aligned and sustainable medical relationship.

*Please read this thoroughly and ask Dr. Duchon any questions that you may have. *

We appreciate the opportunity to take care of your Endocrine needs.

Intake forms, blood work and medical records:

New patient paperwork (including forms) needs to be turned in before we finalize the appointment. If an appointment was tentatively scheduled forms need to be submitted 48h prior to the appointment otherwise reschedule.

We also prefer to have patients’ laboratory results and records before scheduling to make the visit go smoothly.

Results, refills, and prior authorizations:

Mode of communication and response time:

DO NOT CALL REPEATEDLY. ANY TASK CAN TAKE UP TO 3 BUSINESS DAYS TO COMPLETE. IF IT’S URGENT, YOU MAY NEED TO SCHEDULE A SAME DAY APPT (in person or telemedicine) IF AVAILABLE.

Rescheduling and Cancellation policy:

Late Arrival Policy:

(15 min late arrival for new patient visit / 10 min late arrival for follow-up)

Hospital/Emergency Policy:

Controlled Medications/Marijuana Policy:

Telemedicine Consultations:

PLEASE READ: Dr. Duchon practices traditional Endocrinology.

We do not manage certain conditions unless there is a clear workup indicating a potential Endocrine cause. This includes:

For our patients with Diabetes:

While we understand managing a chronic medical disease is difficult, we do expect our patients to be equally interested in optimal management of their diabetes.

We Require:

1. Compliance with the medication regimen and lifestyle changes at one’s best ability.

2. Monitoring sugars as recommended by doctor.

3. Being up to date with laboratory tests and follow-up appointments.

We require patients with A1C over 10% to follow up every 2-4 weeks until sugars are under better control. We require patients with A1C 8-10% to follow up every 4-6 weeks until sugars are under better control. We are here to work together for the best management of your diabetes. Except under extenuating circumstances, if labs and follow up are more than a month out of the recommended schedule, you may be at risk of being released from this practice.

Violence and Threats:
Any threats, or aggressive or violent behavior directed toward staff, other patients, or neighboring businesses will result in dismissal from the practice.

Updates:
We will update these policies from time to time. You may review the latest policies on request.

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